We strongly support your right to privacy when using our software.
To the extent that Amadeus Lite and Pro can provide their functionality without doing so, we prefer to avoid collecting data from you.
We use modern security measures to protect collected data, and limit access to only those employees who require access to perform their jobs. We may be legally required to disclose collected data to law enforcement or government agencies in some situations.
If you purchase a product directly from our website, we collect your:
The purpose of collecting this information is to identify you in the future as a license owner of one of our applications. We may need to verify you are a license owner if, for example:
- full name
- email address
Because addresses, both real-world and electronic, tend to change over time, having more than one piece of identifying information helps ensure we can find a record of your purchase should you need help down the road.
- you contact us for support
- you request a receipt or invoice
- you request a refund
- you request that we re-send your serial number
- you wish to receive discounted upgrade pricing on an app you've previously purchased
We do not sell or otherwise disclose this information to third-parties, except as required to complete your transaction. For example, we send it to our credit card processor once at the time of purchase in order to authorize the transaction.
We do not collect or store your credit card number, expiration date, or CVV code. When you purchase from our website, your credit card details are routed directly from your browser to our credit card processor FastSpring, and are not stored on any HairerSoft-owned server even temporarily.
You may update your personal information with us at any time by emailing email@example.com.
We retain the personal information related to your purchase indefinitely to facilitate support interactions, unless you ask us to remove it. To request removal of your personal information related to a purchase, contact firstname.lastname@example.org. If you do this, be sure to keep a copy of your purchased serial numbers, as we will no longer be able to look them up once we have removed your identifying information from our system.
When handling support requests from you, we collect:
We retain support emails indefinitely in order to:
- your email address
- any information you provide voluntarily (such as crash logs or other diagnostic info)
This information is collected solely to help resolve your support inquiry.
If you would like to remove support emails you have sent, contact email@example.com.
- have context from previous interactions which may help us answer your future questions more quickly
- identify broad trends in support requests, which may help us identify and solve problems with our products
By default, if one of our apps crashes while you're using it, anonymized data about the crash will be collected to help us identify the cause of the crash and hopefully fix it in a future update. These "crash logs" contain information such as the state of the app, operating system, and device at the time of the crash, but not your private data.
In our direct download Mac apps, you may have the option to provide your name, email address, and additional comments when submitting a crash report, but this information is not required. If you do not voluntarily provide your name or email address, nothing else in the crash log can be used to personally identify you. Whenever possible, the app will allow you to review the entire contents of the crash log before you decide whether or not to send it.
Apple may also collect crash logs if the privacy settings of your device allow it.
By default, the versions of Amadeus Lite and Pro downloaded from our website periodically check to see if a newer version of the app is available, so that you can be given the choice to update if you wish.
The data transferred to our server during an update check contains the name and current version of the app you are using, and a small amount of metadata about your device (such as which operating system version it is running) which is necessary to guide you to the correct update version.
You may turn off update checking from the app's preferences panel.
Third-Party Vendor Services Used
Credit card processing for purchases from our website is provided by FastSpring.
Payment processing, update checking, and license management of copies of Amadeus purchased from the Mac App Store is managed by Apple.
Data Not Collected
Except as described above, and as required to perform the application's core functionality at the user's request, Amadeus Lite and Pro do not send out any private information. This includes:
- Information from device sensors
- Your keyboard input
- Screen contents
- Network traffic
- SSH / Encryption keys
- Contents of files you are working with
Rights of EU Citizens Under GDPR
Citizens of the EU may exercise their rights under the General Data Protection Regulation, such as the rights of access and erasure, by contacting us with their request. We recommend emailing the request to firstname.lastname@example.org.