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Amadeus Pro 2.4.7 license issue

 
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chas_m



Joined: 03 Sep 2014
Posts: 5
Location: Victoria, BC

PostPosted: Fri Jun 15, 2018 5:29 am    Post subject: Amadeus Pro 2.4.7 license issue Reply with quote

I don't know if this is my fault or not yet, but I noticed that there was an update to Amadeus Pro and so I downloaded the file from the main site and replaced my copy of 2.4.5 with it. Upon launch, my license information was gone.

Fortunately, I had retained a copy of my upgrade license received when I moved away from 1.5.5, but sadly I no longer have a copy of that original license, and despite having the new license it wants the original as well. I don't remember when 1.5 came out but I just don't seem to keep records going that far back.

I have written to Martin and I'm sure he will sort this out for me but I wanted to put out a note of caution about upgrading from outside the program itself. I could restore my backup of 2.4.5 if absolutely necessary so I'm not stressing or upset or anything but just wanted to be sure people knew this was a possibility, so be sure you have backups until you're sure everything is okay.
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chas_m
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Martin Hairer
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Joined: 08 Nov 2006
Posts: 1659

PostPosted: Fri Jun 15, 2018 3:38 pm    Post subject: Amadeus Pro 2.4.7 license issue Reply with quote

Quote:
I don't know if this is my fault or not yet, but I noticed that there was an update to Amadeus Pro and so I downloaded the file from the main site and replaced my copy of 2.4.5 with it. Upon launch, my license information was gone.


That's rather strange: in principle it should make no difference whatsoever whether you upgrade "by hand" or by using the built-in upgrade functionality. The license information isn't stored in the application itself, so just moving that to the trash bin won't affect it at all. Anyway, I did issue you with a new license in a separate message. Best,

Martin

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